SOCIAL ENGINEERING TUTORIAL SCRIPT PACK

1. How to Reroute a Package After You Order​

Hey! I just placed an order, and I realized I accidentally sent it to my address.
I meant for it to go to my nephew — it was a gift, but I didn’t double-check the shipping details.
Is there any way to update the address before it gets shipped out? Totally my fault — appreciate any help you can give!

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• Keep it respectful but relaxed.
• Saying it’s a gift makes it sound real.
• Blaming auto-fill or being in a rush works every time.

2. How to Say You Ain’t Get the Package​

Hey, I’ve been waiting on my order but still haven’t received anything.
Tracking says it was delivered, but I didn’t get it.
I even checked with my neighbors just in case it got dropped off somewhere else.
Can y’all help me figure out what’s going on?

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• Stay calm, not aggressive.
• Don’t say “it was stolen” unless they bring it up first.
• Let them offer the next move — don’t ask for a refund right away.

3. How to Flip a Refund or Resend Into a Gift Card​

Thanks for offering to resend or refund — I really appreciate it.
If it’s easier for y’all, I’m totally good with a gift card or store credit instead.
I was planning to order more stuff anyway, so that works fine for me.

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It’s all good, I get that stuff happens.
If it helps, I’d be cool with a gift card instead of reshipping.
Whatever’s easiest on your end — I’m flexible.

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• Sound helpful, not demanding.
• Make it seem like you’re doing them a favor.
• Mentioning future purchases makes them more likely to say yes.

Final Pro Tips:​

• Always be polite and chill. Customer service helps people they vibe with.
• Keep your story simple and believable. Don’t overexplain.
• Don’t rush the gift card part. Let them offer something first, then steer it.
• Have your order number ready will be needed.